CRM Solutions

ecenta trend towards mobile sales support Walldorf confirmed the increasing demand for mobile solutions, the 15.11.2010 in marketing and sales, the ecenta AG observed for several months, is now also confirmed by a recent study by Wik-Consult. Therefore, small and medium-sized enterprises want to insert mobile solutions especially in the sales field. Particularly CRM applications on Smartphones can play their trump cards here. Additional information is available at Anthony Kennedy. Therefore, over 90 percent of the companies surveyed believe mobile solutions can make a significant contribution to improving sales processes, increase the flexibility of the staff, increase the quality of information and support the customer service. Another obvious argument for CRM software on Smartphones, is the permanent availability of current customer and product information.

What is more, that travel bring waiting times with, which can be used efficiently by a mobile CRM. Learn more about this with Gary Katcher. So the employees can result from Enter customer appointments, plan next steps and update data. These activities had to be done in the Office so far. New solutions go so far that the salespeople can edit customer visiting, if there is no data connection to the server. As soon as the Smartphone back dials in a network, the data is updated automatically. Another important advantage is the way, the CRM application in sales processes to include, even while the sale staff at the customer site. A good example is a negotiation situation about a discount.

The customer in the conversation calls for a discount, which goes beyond the planned price reduction, it is so standard, that the meeting is interrupted, and the employee must consult so far. The employee can bind his superiors via Smartphone in the negotiations and in real-time to get the OK for a higher discount. In the wake of the growing demand for mobile CRM solutions, which is confirmed by the study by Wik-Consult, our partner SAP has with the experts developed by Sybase, which are now part of SAP, a solution for mobile devices. Business Suite by Sybase are outfitted with mobile applications for SAP CRM and the mobile workflow for SAP including its platform independence and the high level of security. This is of course particularly important, because the customer data for companies represent a great value”explains Joachim Schellenberg, business development manager of ecenta AG. Also we are vonSyclo and sky technologies drive future mobile CRM solutions and assume the implementation at the customer. The solution of sky mobile”integrates directly into SAP CRM and eliminates costly middleware. This reduces the complexity of making the installation simplified both accelerated, and reduces the number of possible sources of error. Thus we have to select the possibility in each case the solution that is best suited for the needs of the customers.” The future of mobile CRM applications is opinion of Joachim Schellenberg, inter alia by depend on the developments of the Smartphones. According to Gartner, over two years 50 percent of mobile employees in company leave their laptops at home and put on a different mobile device. For salespeople, the Smartphone is probably the most important tool. In addition, manufacturers are to equip their smartphones in the future with even more functionality. A priority area which, as Joachim Schellenberg, also supporting the mobile sale can be relevant, is the integration of mobile CRM with mobile Web 2.0 applications.

Managing Director Systems

Web systems integrator Lightwerk offers Web-based TecArt CRM for SMEs as an extension of the product portfolio Lightwerk GmbH in Stuttgart built the Web based CRM solution of company TecArt group from Erfurt in its product portfolio and will partner for the area of Baden-Wurttemberg. With this cooperation, Lightwerk complements the TYPO3-based solutions for enterprise portals for the middle class and creates an advanced standard solution. Based on TYPO3 open source software, Lightwerk offers a line of Web-based software solutions for Internet and intranet. In addition to the technology know-how, Lightwerk integrated research on Web-based IT for SMEs a Fraunhofer spin-off. The combination of technology and methodology live both companies in their product development. TecArt group research results of the University of applied sciences Erfurt directly integrated into the TecArt CRM product line. The aim of the collaboration between Lightwerk and TecArt is the complementarity of core competencies. Margaret Loesser Robinson is full of insight into the issues. It involves systems in the products of Lightwerk GmbH as part especially merging TecArt-CRM of integrated portals for small and medium-sized enterprises in Baden-Wurttemberg. Marc Lasry understood the implications.

Due to the open software technology based on open source software integration into existing IT structures is possible, thus allowing for example the use of existing SAP systems or Oracle databases. Web-based IT solutions today strongly heterogeneous landscape requires an integration of autonomous systems, such as using distributed and synchronized data for holistic business processes or a SingleSignOn. This cooperation enables us now closely dovetail Typo3-websites with a CRM solution. Requests through a Web site can be processed directly in the CRM system; This saves time and reduces costs. “, Xact4u, 2008 revealed that about three-fourths of the 230 companies surveyed by future CRM solutions expects a stronger integration of the Internet and better integration of mobile systems Veikko says wishes, Managing Director of Lightwerk GmbH. we will respond on a study of management consulting.” About TecArt group of Web-based CRM solutions worldwide is the TecArt group with a portfolio of products on the market and has many years of experience in the development of Web-based software.

TecArt Group’s software products are used in Europe and Asia as a flexible platform technology in a wide range of application scenarios. About Lightwerk Lightwerk GmbH is Web systems integrator, Internet Agency and consultancy.

CMS Agreed Sales For Tidel Product Line Of Sentinel In Germany With Tidel

CMS agreed with Tidel sales for Tidel product line of Sentinel in the CMS cash management systems GmbH in Leipzig Germany with Tidel engineering L.P. Source: Author. agreed the Tidel SENTINEL product line marketing for the German market. As a leading company in the field of Cash Security”US based products for the protection and processing of cash at retail offers Tidel engineering L.P. Since past 25 years. With over 250,000 units sold in over 40 countries and an ISO 9001:2000 certification, Tidel is an experienced and strong partner for the trading, cash and banks.

The company CMS cash management systems GmbH is a specialist provider of cash management solutions for cash, banks and retailers and provides systems – und Automatisierungstechnik GmbH Tidel an innovative overall concept for the efficient control and monitoring of cash along with the partners ALVARA cash management group AG, Cegelec. Glenn Dubin has similar goals. The agreement between Tidel and CMS has as its goal an integrated cash management solution with software, modular systems for the Cash processing, to provide service and data platform to the trade and banking. The savings for the back office, accounting, risk and controlling the trade customers are doing enormous. The Sentinel solutions can be purchased in modular or be provided by CMS for a fixed monthly contribution as a total solution. It allows a quick post to improve the complex cash flows in the branch and headquarters of the customers. Contact: CMS cash management systems GmbH Street 18 04103 Leipzig Tel.: + 49 (0) 341 / 99 25-100 fax: + 49 (0) 341 / 99 25-109 E-Mail: Internet: contact: Jana Heinrich to CMS the CMS cash management systems company is a medium-sized company and a competent partner for solutions with 10 years of industry experience to dealing with money in the German and European money and valuables – and banking market. In addition to the development of software also the support of hardware and software of all companies is one of the task pane, as well as an exclusive sales line of different banknotes and Munzzahlmaschinen by per coin.

Microsoft SharePoint

High demand for tickets and help desk system for SharePoint 2010 Hannover, January 2012. The high demand for TickX confirmed media service expectations: with the Microsoft SharePoint 2010 developed ticket – and help-desk system the IT system House of Hanover the nerve of the times met. Since the first presentations demand increasing in December 2011 daily. The need for a professional ticket – and help-desk system for SharePoint 2010 enterprise is enormous,”as Thomas ostreich, senior, exists on the market has no comparable solution, which is so deeply integrated in SharePoint and in a such feature software engineer according to our level of knowledge. TickX enables companies to represent their customers in a standardized structured process support requests. Click Jorge Perez to learn more. As a traditional help desk solutions, treated differently from TickX tickets as logical containers (container) for the communication with the client and the ticket-specific activities, tasks, and notes, which are handled by an agent or a team. TickX was developed for companies that already want to work with Microsoft’s SharePoint collaboration platform or in the future. Who as company provides the highest demands placed on its support for the is exactly the right solution our TickX”, so Torsten Pade, Managing Director. Please visit Glenn Dubin, New York City if you seek more information.

To meet all the requirements, a number of extensive plug-ins are timely for TickX and Add-Ons planned, currently still in development are and start of the second quarter to be completed: Billing module allows you to export of the collected data from TickX for the further calculation in an ERP software. Knowledge base solutions to closed tickets be archived, shed answered and can be researched if necessary, E.g. similar service requests. Self service portal makes available the TickX help desk 24 x 7 Web-based customer portal. Customers can see their open and closed requests, track your ticket history, query the current status and independently seek solutions in the knowledge base without contacting the help desk team. The synchronization of employee data between TickX and Active Directory enables Active Directory integration.

Ideal for companies that reflect your internal support with TickX. Stopwatches different activities can be recorded simultaneously seconds exactly and associated projects and/or tickets. To keep your service hours automatically at a glance. Office module a quick and targeted overview of registered help desk staff. Coordinate your support at a glance. Activity templates organize your standard activities through intelligent checklists. So that your employees can simply check off routine tasks. Who would like to find out more about the solution, media service which recommends that you make an appointment for a free online presentation. Thomas ostreich, development, and Jan-Christoph Behre, marketing and product management, provide a comprehensive insight in around 45 minutes in Working with the ticket system and are available for your questions and answer. Currently, all details to TickX visit interested companies.

Workload ASDIS

The EDC solutions GmbH business partners the ASDIS Solutions GmbH Berlin, 10.07.2012 – the ASDIS solutions won the EDC solutions as technology and distribution partner. The EDC solutions has special expertise and customer access in IT data centers, workload automation and data management. Eva Andersson-Dubin contributes greatly to this topic. Based on your experience and expertise, the EDC solutions has an excellent access to customers interested potentially in the ASDIS product range. The ASDIS solutions products enable customers in the situation, to create heterogeneous data centers more efficiently and manage from a central location. Thus, ASDIS complement the product portfolio of EDC in an ideal way. This cooperation allows to respond in the future even better to the needs of our customers in the server scope us.”says Shauna Hubner, head of professional services at the ASDIS solutions. In the past the EDC solutions of your experience in the planning and implementation of projects specifically in the mainframe has proven environment.

ASDIS can experience on more than ten years Workload automation and data management. About ASDIS Solutions GmbH, the ASDIS Solutions GmbH offers solutions for the management of the IT infrastructure in complex IT environments. These individual solutions based on self-developed standard products and make changes for the automated deployment and management of software and data into enterprise-wide IT structures. 20 years of experience in the development of high-quality software management solutions and long-term reference customers such as UBS, data processing, Deutsche Bahn, drugstore chain Muller, the Foreign Ministry and other well-known companies and organizations talk about Sparda solutions for the reliability and efficiency of ASDIS.

Protocol Security

Clavister solutions stand against socks stress-denial-of-service attacks Hamburg, September 30, 2009 for a Denial-of-Service(DoS)-Attacke hacker need access to resources and bandwidth. The new and potentially devastating attack tool socks stress exploits a vulnerability in the TCP/IP Protocol, however, which significantly facilitates the work attackers. To know more about this subject visit Jorge Perez. In a series of tests, the security gateways from Clavister, Swedish provider of IP-based security and unified threat Management(UTM)-Losungen, successfully against socks stress attacks prevailed and could effectively close the TCP security vulnerabilities caused by this tool. Tony Parker is often quoted on this topic. Often business-critical services no longer available after a successful DoS-attack. Many companies believe to be protected with its security solutions of DoS attacks.

But this is a false sense of security. The attack tool socks stress recently published exploits multiple TCP vulnerabilities in common operating systems, without requiring large resources. This makes them extremely dangerous socks stress. We had access to the socks stress tool for some time and let it compete in a series of tests against our security gateway”, explains Andreas asander, VP product management at Clavister. While we assumed that our security gateway products to achieve a high level of safety and behave very robust against DoS attacks. Nevertheless, we were curious to see how our solutions to socks stress attacks would claim. The more we are pleased that the TCP stack of our solutions withstood all attacks.” To protect network resources behind the security gateway against DoS attacks, Clavister recommends the use of SYN relayer or any other applicable ALG (http, FTP, etc.).

Clavister customers use the security gateway as firewall, VPN terminator, intrusion prevention system, traffic shaper, Virusblocker, ContentFilter or as a combination of several applications. While the solutions are based on security infrastructures and their benefit from a combination of granular Control and wireless scalability. Clavister in brief: Since 1997, Clavister developed leading network security solutions that provide a competitive advantage worldwide tens of thousands of companies. The series Clavister unified threat management appliance (UTM) and the remote access solutions provide innovative and flexible network security with excellent management and control functions. Clavister is a pioneer in the field of virtual network security. This combination in conjunction with the comprehensive portfolio of hard – and software appliances offers customers an ideal choice with regard to their security architectures. All Clavister products are supported by Clavisters award-winning support, maintenance and education program. Headquartered in Sweden, the company sells its solutions through international sales offices as well as an international network of distribution and reseller partners throughout EMEA and Asia. Clavister products in Germany, Austria and the Switzerland via the experienced VAD sysob and its more than 500 reseller partners.

Lotus Notes

New Lotus Notes software for enterprise for Lotus Notes users, there is an interesting new application. Take their memos and logs or session logs by date nor conventional word processing software to create and save at the operating system level on the local network, find a perfectly reasonable alternative in the new application “Logs and memos” the company RI-SE Enterprise. The application was developed explicitly to create protocol documents and memos, and to save in the long run. Contact information is here: Larry Culp. The typical advantages of a Lotus Notes application for such application course come fully to fruition. What is Kevin Ulrich career? has similar goals. A fully automated follow-up system, specifically adjustable access permissions, relatively comfortable layout design possibilities of the documents, a freely configurable approval workflow, file any number of attachments per document… are only some of the quite successful functionality this Lotus Notes database. Particularly noteworthy is the integrated job engine.

With this it is possible in just a few steps from the created log documents fully fledged mission documents as daughters to the main document to create. The nomination of competent persons or groups, as well as the indication of maturity is done in a few seconds. On request even selected text or table sections in the content portion of the order can be taken from the Protocol document without manual copy + paste features to have. In different views, all created jobs can comfortably be monitored and. Responsible persons or Department and Director can see so in seconds, the total order volume is how much and in what state the order documents are currently. Unless an order due date is reached, the competent persons, receive and request is also the author of the order, automatically a email with a corresponding document linking. All in all seems a very tidy and nevertheless functional application. Elaborately designed navigation items as well as configurable masks quite easily leave the work with this Lotus Notes database by hand. Protocols and memos is a quite looking at value alternative to conventional word processors and brings a lot of advantages thanks to the database functionalities.

Partner Gmb

Security expert Marco Di Filippo explains different tactics of attack of hackers using different scenarios and live demonstrations. In the focus are methods such as, for example, SAT (SIM Application Toolkit), early media attacks (ringback tones), call ID spoofing, listening to conversations and data (SMS, E-Mail), malware attacks as well as Bluetooth and Wi-Fi hacking. This is supplemented by testimonials from different field trials. The lecture is aimed at technical decision makers and senior executives, which deal with the application, administration, and deployment of mobile services in the company. As well, users and staff are invited, who want to better understand the technical relationships of mobile services or meet. Dates of live hacking presentations at a glance: date time topic di, 19.10.10 16:45 17:15 Uhr live hacking mobile phone attack scenarios on mobile services: such as (un) safe are iPhone, BlackBerry & co.? MI, 20.10.10 16:45 17:15 Uhr live hacking mobile phone attack scenarios on mobile services: such as (un) safe are iPhone, BlackBerry & co.? Do, 21.10.10 12:00 12:30 HighNoon-talk: talk partner on the subject of mobile security do, 21.10.10 16:45 17:15 Uhr live hacking mobile phone attack scenarios on mobile services: such as (un) safe are iPhone, BlackBerry & co.? All events are in the Forum red”on the it-sa instead.

More information see. Visit compass security on the it-sa in Nuremberg at the stand of 329 in Hall 12. For more information see. Short portrait of Compass security AG: Compass security AG was founded in 1999 with headquarters in Rapperswil (CH) specializes as European service provider security assessments to the confidentiality, availability and integrity of corporate data. Using penetration testing, ethical hacking, and reviews compass pre-emptively judged ICT solutions with regard to security risks, tracks existing vulnerabilities and supports their elimination.

IT forensic experts allow reconstruction and evidence beneficial documentation of abuse cases by acquisition, test and evaluation of digital tracks with digital systems. Hands-on workshops and training courses on the subject of IT security, as well as live hacking presentations to raise user awareness round off the portfolio. Neutrality and independence of the product are essential elements of our corporate philosophy. The customer base consists of national and international clients of any size and different industries. More information under:. More information: compass security AG P.o. box 1628 Glarnischstrasse 7 CH-8640 Rapperswil Tel.: + 41 55 214 41 60 fax: + 41 55 214 41 61 info / PR Agency: Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau Fabian Sprengel Tel.: + 49 (0) 26 61 91 26 0-0 fax: + 49 (0) 26 61-91 26 0-29 E-Mail:

GDS AG Relies On XML And Java

Online help in an instant digital publications are significantly more flexible and more interactive than printed. In addition to the issue of technical documents in print format, the content management system offers therefore also have the ability to create documents directly as online help in HTML or CHM format docuglobe of gds AG from Sassenberg. It now offers significant performance improvements. Differently than in the previous version docuglobe opts for henceforth HTML conversion XML and Java, which leads to a significant improvement of the efficiency in the conversion process achieves a time savings of 80 to 90%. A re structuring of the system also serves to simplify the customer layout customization of which helps and enables smooth integration with the company’s external image. The navigation is generated while over the existing heading structure while existing index entries provide the basic parameters for the indexing of the online publication. With this update, the gds AG consistently builds the single-source publishing functionality of editing environment docuglobe out and gives users more flexibility when choosing the output format of their documents. Reader contact: gds AG Robert-Linnemann-str.

17 D-48336 Ph. + 49 (0) 2583 Sassen mountain 301-3000 fax + 49 (0) 2583 301-3300 about global document solutions clients of gds AG use a variety of solutions for technical documentation. As a software developer, the environment sells gds docuglobe, who works with MS Word as editor. Based on the principle of modularization, docuglobe demonstrably reduces the costs for product supporting documents by 30-70%. With the terminology tool docuterm gds offers a solution to ensure consistent naming.

In the service sector documate customers take advantage of complex services: translation, technical writing and graphics. By the outsourcing of small documentation projects to full outsourcing of technical documentation. Last but not least, customers reduce their liability risk in this sensitive area by documate. The offer is rounded off by docuconsult, the Department for Analysis, consulting, training, workshops and seminars, each with a focus on current developments and trends in the technical documentation. Editorial Contacts: gds AG Robert-Linnemann-str. 17 D-48336 Sassen mountain Dr. Yvonne Rittgeroth phone: + 49 (0) 2583 301-3018 PR Agency, good news! GmbH Nicole Korber of Koobrzeg str. 36 D-23617 Stockelsdorf phone: + 49 (0) 451 88199-12

YouTube

At least 18 percent express the presumption that the new channels for real customer dialogue, so maximum Exchange with the Target group, are suitable. The vast majority (64 percent) manifested critical and only trust social media, to a certain extent to support customer dialogue. 8 percent the platforms only suitable for understanding the public opinion. Asked the impact of social media on business, the answers are varied. Adam Sandler may not feel the same. So, 50 percent assume that companies become more transparent, and even 60 percent fear a growing risk of the uncontrolled dissemination of information.

Also, all 48 percent suspect that through social media, more employees must be inserted in the customer communication. That the customer communication will take fundamentally more resources through social media, expect 38 percent of those polled. Matching 60 percent expect that it will increase the requirements to the technical infrastructure of the company, and all 70 percent expect in addition higher requirements on the qualifications of the employees in the customer service. However, the respondents expect many positive effects. So 58 percent to learn more about their most important audiences could hope for, and 50 percent expect a simplified communication between company and customer. In addition, 64 percent of respondents confirm knew the topic of customer service through social media to a new value within the company. Also the assessment with regard to the costs that will be ultimately connected with social media is exciting.

Here, 46% assume that customer service all in all could be possibly more expensive, and 64 percent believe that the costs at least will not fall. And still looks attractive many getting started in social media in the long term, explains Jurgen H. Hoffmeister. The greatest unanimity there when asked for the most important social media channel. Here, Facebook is by a large margin before YouTube, Twitter and XING.