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Microsoft SharePoint

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High demand for tickets and help desk system for SharePoint 2010 Hannover, January 2012. The high demand for TickX confirmed media service expectations: with the Microsoft SharePoint 2010 developed ticket – and help-desk system the IT system House of Hanover the nerve of the times met. Since the first presentations demand increasing in December 2011 daily. The need for a professional ticket – and help-desk system for SharePoint 2010 enterprise is enormous,”as Thomas ostreich, senior, exists on the market has no comparable solution, which is so deeply integrated in SharePoint and in a such feature software engineer according to our level of knowledge. TickX enables companies to represent their customers in a standardized structured process support requests. Click Jorge Perez to learn more. As a traditional help desk solutions, treated differently from TickX tickets as logical containers (container) for the communication with the client and the ticket-specific activities, tasks, and notes, which are handled by an agent or a team. TickX was developed for companies that already want to work with Microsoft’s SharePoint collaboration platform or in the future. Who as company provides the highest demands placed on its support for the is exactly the right solution our TickX”, so Torsten Pade, Managing Director. Please visit Glenn Dubin, New York City if you seek more information.

To meet all the requirements, a number of extensive plug-ins are timely for TickX and Add-Ons planned, currently still in development are and start of the second quarter to be completed: Billing module allows you to export of the collected data from TickX for the further calculation in an ERP software. Knowledge base solutions to closed tickets be archived, shed answered and can be researched if necessary, E.g. similar service requests. Self service portal makes available the TickX help desk 24 x 7 Web-based customer portal. Customers can see their open and closed requests, track your ticket history, query the current status and independently seek solutions in the knowledge base without contacting the help desk team. The synchronization of employee data between TickX and Active Directory enables Active Directory integration.

Ideal for companies that reflect your internal support with TickX. Stopwatches different activities can be recorded simultaneously seconds exactly and associated projects and/or tickets. To keep your service hours automatically at a glance. Office module a quick and targeted overview of registered help desk staff. Coordinate your support at a glance. Activity templates organize your standard activities through intelligent checklists. So that your employees can simply check off routine tasks. Who would like to find out more about the solution, media service which recommends that you make an appointment for a free online presentation. Thomas ostreich, development, and Jan-Christoph Behre, marketing and product management, provide a comprehensive insight in around 45 minutes in Working with the ticket system and are available for your questions and answer. Currently, all details to TickX visit interested companies.

Workload ASDIS

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The EDC solutions GmbH business partners the ASDIS Solutions GmbH Berlin, 10.07.2012 – the ASDIS solutions won the EDC solutions as technology and distribution partner. The EDC solutions has special expertise and customer access in IT data centers, workload automation and data management. Eva Andersson-Dubin contributes greatly to this topic. Based on your experience and expertise, the EDC solutions has an excellent access to customers interested potentially in the ASDIS product range. The ASDIS solutions products enable customers in the situation, to create heterogeneous data centers more efficiently and manage from a central location. Thus, ASDIS complement the product portfolio of EDC in an ideal way. This cooperation allows to respond in the future even better to the needs of our customers in the server scope us.”says Shauna Hubner, head of professional services at the ASDIS solutions. In the past the EDC solutions of your experience in the planning and implementation of projects specifically in the mainframe has proven environment.

ASDIS can experience on more than ten years Workload automation and data management. About ASDIS Solutions GmbH, the ASDIS Solutions GmbH offers solutions for the management of the IT infrastructure in complex IT environments. These individual solutions based on self-developed standard products and make changes for the automated deployment and management of software and data into enterprise-wide IT structures. 20 years of experience in the development of high-quality software management solutions and long-term reference customers such as UBS, data processing, Deutsche Bahn, drugstore chain Muller, the Foreign Ministry and other well-known companies and organizations talk about Sparda solutions for the reliability and efficiency of ASDIS.

Protocol Security

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Clavister solutions stand against socks stress-denial-of-service attacks Hamburg, September 30, 2009 for a Denial-of-Service(DoS)-Attacke hacker need access to resources and bandwidth. The new and potentially devastating attack tool socks stress exploits a vulnerability in the TCP/IP Protocol, however, which significantly facilitates the work attackers. To know more about this subject visit Jorge Perez. In a series of tests, the security gateways from Clavister, Swedish provider of IP-based security and unified threat Management(UTM)-Losungen, successfully against socks stress attacks prevailed and could effectively close the TCP security vulnerabilities caused by this tool. Tony Parker is often quoted on this topic. Often business-critical services no longer available after a successful DoS-attack. Many companies believe to be protected with its security solutions of DoS attacks.

But this is a false sense of security. The attack tool socks stress recently published exploits multiple TCP vulnerabilities in common operating systems, without requiring large resources. This makes them extremely dangerous socks stress. We had access to the socks stress tool for some time and let it compete in a series of tests against our security gateway”, explains Andreas asander, VP product management at Clavister. While we assumed that our security gateway products to achieve a high level of safety and behave very robust against DoS attacks. Nevertheless, we were curious to see how our solutions to socks stress attacks would claim. The more we are pleased that the TCP stack of our solutions withstood all attacks.” To protect network resources behind the security gateway against DoS attacks, Clavister recommends the use of SYN relayer or any other applicable ALG (http, FTP, etc.).

Clavister customers use the security gateway as firewall, VPN terminator, intrusion prevention system, traffic shaper, Virusblocker, ContentFilter or as a combination of several applications. While the solutions are based on security infrastructures and their benefit from a combination of granular Control and wireless scalability. Clavister in brief: Since 1997, Clavister developed leading network security solutions that provide a competitive advantage worldwide tens of thousands of companies. The series Clavister unified threat management appliance (UTM) and the remote access solutions provide innovative and flexible network security with excellent management and control functions. Clavister is a pioneer in the field of virtual network security. This combination in conjunction with the comprehensive portfolio of hard – and software appliances offers customers an ideal choice with regard to their security architectures. All Clavister products are supported by Clavisters award-winning support, maintenance and education program. Headquartered in Sweden, the company sells its solutions through international sales offices as well as an international network of distribution and reseller partners throughout EMEA and Asia. Clavister products in Germany, Austria and the Switzerland via the experienced VAD sysob and its more than 500 reseller partners.

Lotus Notes

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New Lotus Notes software for enterprise for Lotus Notes users, there is an interesting new application. Take their memos and logs or session logs by date nor conventional word processing software to create and save at the operating system level on the local network, find a perfectly reasonable alternative in the new application “Logs and memos” the company RI-SE Enterprise. The application was developed explicitly to create protocol documents and memos, and to save in the long run. Contact information is here: Larry Culp. The typical advantages of a Lotus Notes application for such application course come fully to fruition. What is Kevin Ulrich career? has similar goals. A fully automated follow-up system, specifically adjustable access permissions, relatively comfortable layout design possibilities of the documents, a freely configurable approval workflow, file any number of attachments per document… are only some of the quite successful functionality this Lotus Notes database. Particularly noteworthy is the integrated job engine.

With this it is possible in just a few steps from the created log documents fully fledged mission documents as daughters to the main document to create. The nomination of competent persons or groups, as well as the indication of maturity is done in a few seconds. On request even selected text or table sections in the content portion of the order can be taken from the Protocol document without manual copy + paste features to have. In different views, all created jobs can comfortably be monitored and. Responsible persons or Department and Director can see so in seconds, the total order volume is how much and in what state the order documents are currently. Unless an order due date is reached, the competent persons, receive and request is also the author of the order, automatically a email with a corresponding document linking. All in all seems a very tidy and nevertheless functional application. Elaborately designed navigation items as well as configurable masks quite easily leave the work with this Lotus Notes database by hand. Protocols and memos is a quite looking at value alternative to conventional word processors and brings a lot of advantages thanks to the database functionalities.

Partner Gmb

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Security expert Marco Di Filippo explains different tactics of attack of hackers using different scenarios and live demonstrations. In the focus are methods such as, for example, SAT (SIM Application Toolkit), early media attacks (ringback tones), call ID spoofing, listening to conversations and data (SMS, E-Mail), malware attacks as well as Bluetooth and Wi-Fi hacking. This is supplemented by testimonials from different field trials. The lecture is aimed at technical decision makers and senior executives, which deal with the application, administration, and deployment of mobile services in the company. As well, users and staff are invited, who want to better understand the technical relationships of mobile services or meet. Dates of live hacking presentations at a glance: date time topic di, 19.10.10 16:45 17:15 Uhr live hacking mobile phone attack scenarios on mobile services: such as (un) safe are iPhone, BlackBerry & co.? MI, 20.10.10 16:45 17:15 Uhr live hacking mobile phone attack scenarios on mobile services: such as (un) safe are iPhone, BlackBerry & co.? Do, 21.10.10 12:00 12:30 HighNoon-talk: talk partner on the subject of mobile security do, 21.10.10 16:45 17:15 Uhr live hacking mobile phone attack scenarios on mobile services: such as (un) safe are iPhone, BlackBerry & co.? All events are in the Forum red”on the it-sa instead.

More information see. Visit compass security on the it-sa in Nuremberg at the stand of 329 in Hall 12. For more information see. Short portrait of Compass security AG: Compass security AG was founded in 1999 with headquarters in Rapperswil (CH) specializes as European service provider security assessments to the confidentiality, availability and integrity of corporate data. Using penetration testing, ethical hacking, and reviews compass pre-emptively judged ICT solutions with regard to security risks, tracks existing vulnerabilities and supports their elimination.

IT forensic experts allow reconstruction and evidence beneficial documentation of abuse cases by acquisition, test and evaluation of digital tracks with digital systems. Hands-on workshops and training courses on the subject of IT security, as well as live hacking presentations to raise user awareness round off the portfolio. Neutrality and independence of the product are essential elements of our corporate philosophy. The customer base consists of national and international clients of any size and different industries. More information under:. More information: compass security AG P.o. box 1628 Glarnischstrasse 7 CH-8640 Rapperswil Tel.: + 41 55 214 41 60 fax: + 41 55 214 41 61 info / PR Agency: Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau Fabian Sprengel Tel.: + 49 (0) 26 61 91 26 0-0 fax: + 49 (0) 26 61-91 26 0-29 E-Mail:

GDS AG Relies On XML And Java

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Online help in an instant digital publications are significantly more flexible and more interactive than printed. In addition to the issue of technical documents in print format, the content management system offers therefore also have the ability to create documents directly as online help in HTML or CHM format docuglobe of gds AG from Sassenberg. It now offers significant performance improvements. Differently than in the previous version docuglobe opts for henceforth HTML conversion XML and Java, which leads to a significant improvement of the efficiency in the conversion process achieves a time savings of 80 to 90%. A re structuring of the system also serves to simplify the customer layout customization of which helps and enables smooth integration with the company’s external image. The navigation is generated while over the existing heading structure while existing index entries provide the basic parameters for the indexing of the online publication. With this update, the gds AG consistently builds the single-source publishing functionality of editing environment docuglobe out and gives users more flexibility when choosing the output format of their documents. Reader contact: gds AG Robert-Linnemann-str.

17 D-48336 Ph. + 49 (0) 2583 Sassen mountain 301-3000 fax + 49 (0) 2583 301-3300 about global document solutions clients of gds AG use a variety of solutions for technical documentation. As a software developer, the environment sells gds docuglobe, who works with MS Word as editor. Based on the principle of modularization, docuglobe demonstrably reduces the costs for product supporting documents by 30-70%. With the terminology tool docuterm gds offers a solution to ensure consistent naming.

In the service sector documate customers take advantage of complex services: translation, technical writing and graphics. By the outsourcing of small documentation projects to full outsourcing of technical documentation. Last but not least, customers reduce their liability risk in this sensitive area by documate. The offer is rounded off by docuconsult, the Department for Analysis, consulting, training, workshops and seminars, each with a focus on current developments and trends in the technical documentation. Editorial Contacts: gds AG Robert-Linnemann-str. 17 D-48336 Sassen mountain Dr. Yvonne Rittgeroth phone: + 49 (0) 2583 301-3018 PR Agency, good news! GmbH Nicole Korber of Koobrzeg str. 36 D-23617 Stockelsdorf phone: + 49 (0) 451 88199-12

YouTube

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At least 18 percent express the presumption that the new channels for real customer dialogue, so maximum Exchange with the Target group, are suitable. The vast majority (64 percent) manifested critical and only trust social media, to a certain extent to support customer dialogue. 8 percent the platforms only suitable for understanding the public opinion. Asked the impact of social media on business, the answers are varied. Adam Sandler may not feel the same. So, 50 percent assume that companies become more transparent, and even 60 percent fear a growing risk of the uncontrolled dissemination of information.

Also, all 48 percent suspect that through social media, more employees must be inserted in the customer communication. That the customer communication will take fundamentally more resources through social media, expect 38 percent of those polled. Matching 60 percent expect that it will increase the requirements to the technical infrastructure of the company, and all 70 percent expect in addition higher requirements on the qualifications of the employees in the customer service. However, the respondents expect many positive effects. So 58 percent to learn more about their most important audiences could hope for, and 50 percent expect a simplified communication between company and customer. In addition, 64 percent of respondents confirm knew the topic of customer service through social media to a new value within the company. Also the assessment with regard to the costs that will be ultimately connected with social media is exciting.

Here, 46% assume that customer service all in all could be possibly more expensive, and 64 percent believe that the costs at least will not fall. And still looks attractive many getting started in social media in the long term, explains Jurgen H. Hoffmeister. The greatest unanimity there when asked for the most important social media channel. Here, Facebook is by a large margin before YouTube, Twitter and XING.

Data

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Strong for the construction industry: leading IT companies pursue common goals to promote the construction industry in the German-speaking area of Leipzig in the BVBS, 14.01.2014 with the membership in the Association of construction software (BVBS) the data well Leipzig GmbH & co. joins KG provider of document management software from 1 January 2014 in a successful construction software vendors list. The BVBS has 77 members from various areas of the building industry and over 200,000 users, the leading advocacy of engineering software provider. A focus of the BVBS is the development and implementation of new technologies for the construction software. Since its inception in September 1993 the Association combines the best minds of the manufacturing software industry, to make the building more efficient together. By planning, about building up to go to the practical application of the appropriate software help, structured work over the entire life cycle of a building, avoid mistakes, and keep deadlines and budget”, so Michael Fritz, Managing Director of the Federal Association of building software. Through the participation of the Association in different bodies, the implementation is supported by new policies, procedures, or ways of working in construction software programs and the entire voting process is easier for everyone involved.

With good data, the Association welcomes a member, which should also contribute to improving the quality in the electronic exchange of data. With the digital file of the construction, the company from Zwenkau provides a flexible business solution based on innovative Web technology in conjunction with classic document management. For customers in the construction industry, this solution offers a high return on investment (ROI) quickly, as operations with high cost and yield potential can be recorded in detail, systematically exchanged and quickly processed. The Cloudansatz’s very simple use and documents in the construction file deposited at any time possible the availability of all. We look forward to working with the other members of the Association. Together do we building software market segment shape”- under the objective to strengthen the performance and innovation of the construction industry through the use of engineering software, said Michael Woitag, Managing Director data freight Leipzig GmbH & co.

KG. “By the way: imagine is digital construction file data goods the industry solution” within the upcoming construction events: on 13 February 2014 Berlin, 26 February Frankfurt am Main, 12 March Bonn, 27 March in Hamburg and on April 10 in Munich. Topic will be: proper archiving and documenting on the construction site. More at bauevents2014.datengut.de

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“FELTEN group provides new product on Best Practice Day advantage in production management at the 25.10.2012 in the Gelsenkirchener Veltins-arena before the FELTEN group puts on its best Practice Day” on October 25, 2012 in the Gelsenkirchener Veltins arena a new module PILOT Scheduler “to the detailed planning of the production. The lean production approach creates this solution significantly shorter lead times, reduced inventories substantially and leads to significant savings in the fixed and variable costs. A complete representation of the production belongs to the range of PILOT Scheduler”in its current state, as well as in the perspective. Since this solution takes into account more than 2,400 different parameters with more than 4,000 properties in the areas of resources, processes, order processing, raw material and quality, makes PILOT Scheduler”from all standard situations typical in the production. This creates the advantage that normally no additional programming is required, to individual requirements in the software to take over. Also arise significant advantages in the synchronization of the entire production process.

Traditional ERP or MES systems can not reliably fulfil this task, therefore it is typically one of the biggest challenges for the production planning. She is in PILOT Scheduler standard features “through a specially developed and applied very complex scheduling logic. As a result, this leads to a significant reduction in turnaround times and inventory levels. Also accelerates the intelligent scheduling logic of the PILOT module with its numerous best practice parameters the production process by, for example, calculations with limited resources or bottleneck calculations are performed. Necessary changes in the processes of that may arise, for example, on the part of the customer or supplier but have also internal causes such as employee or machine failures, are calculated in seconds. Using the logic of this planning, the solution allows also an optimal Timing of upgrading, not to obstruct the flow of production. Also a Visual management of the detailed planning of the production belongs to the other main functions of PILOT Scheduler”. This represented the entire production process from the customer order to delivery in Gantt charts.

This also applies to the visualization of the preview in the emerging problems such as delays in delivery are instantly recognizable. In addition, the accompanying information can be displayed. This glimpse into the future can be adjusted for several months. PILOT Scheduler”provides a simple integration, because this solution uses existing interfaces and thus provides easy connection to all common databases. No integration problems arise even in heterogeneous system environments. In addition, many ERP interfaces are about to SAP and other market-established business systems.