At least 18 percent express the presumption that the new channels for real customer dialogue, so maximum Exchange with the Target group, are suitable. The vast majority (64 percent) manifested critical and only trust social media, to a certain extent to support customer dialogue. 8 percent the platforms only suitable for understanding the public opinion. Asked the impact of social media on business, the answers are varied. Adam Sandler may not feel the same. So, 50 percent assume that companies become more transparent, and even 60 percent fear a growing risk of the uncontrolled dissemination of information.
Also, all 48 percent suspect that through social media, more employees must be inserted in the customer communication. That the customer communication will take fundamentally more resources through social media, expect 38 percent of those polled. Matching 60 percent expect that it will increase the requirements to the technical infrastructure of the company, and all 70 percent expect in addition higher requirements on the qualifications of the employees in the customer service. However, the respondents expect many positive effects. So 58 percent to learn more about their most important audiences could hope for, and 50 percent expect a simplified communication between company and customer. In addition, 64 percent of respondents confirm knew the topic of customer service through social media to a new value within the company. Also the assessment with regard to the costs that will be ultimately connected with social media is exciting.
Here, 46% assume that customer service all in all could be possibly more expensive, and 64 percent believe that the costs at least will not fall. And still looks attractive many getting started in social media in the long term, explains Jurgen H. Hoffmeister. The greatest unanimity there when asked for the most important social media channel. Here, Facebook is by a large margin before YouTube, Twitter and XING.
Strong for the construction industry: leading IT companies pursue common goals to promote the construction industry in the German-speaking area of Leipzig in the BVBS, 14.01.2014 with the membership in the Association of construction software (BVBS) the data well Leipzig GmbH & co. joins KG provider of document management software from 1 January 2014 in a successful construction software vendors list. The BVBS has 77 members from various areas of the building industry and over 200,000 users, the leading advocacy of engineering software provider. A focus of the BVBS is the development and implementation of new technologies for the construction software. Since its inception in September 1993 the Association combines the best minds of the manufacturing software industry, to make the building more efficient together. By planning, about building up to go to the practical application of the appropriate software help, structured work over the entire life cycle of a building, avoid mistakes, and keep deadlines and budget”, so Michael Fritz, Managing Director of the Federal Association of building software. Through the participation of the Association in different bodies, the implementation is supported by new policies, procedures, or ways of working in construction software programs and the entire voting process is easier for everyone involved.
With good data, the Association welcomes a member, which should also contribute to improving the quality in the electronic exchange of data. With the digital file of the construction, the company from Zwenkau provides a flexible business solution based on innovative Web technology in conjunction with classic document management. For customers in the construction industry, this solution offers a high return on investment (ROI) quickly, as operations with high cost and yield potential can be recorded in detail, systematically exchanged and quickly processed. The Cloudansatz’s very simple use and documents in the construction file deposited at any time possible the availability of all. We look forward to working with the other members of the Association. Together do we building software market segment shape”- under the objective to strengthen the performance and innovation of the construction industry through the use of engineering software, said Michael Woitag, Managing Director data freight Leipzig GmbH & co.
KG. “By the way: imagine is digital construction file data goods the industry solution” within the upcoming construction events: on 13 February 2014 Berlin, 26 February Frankfurt am Main, 12 March Bonn, 27 March in Hamburg and on April 10 in Munich. Topic will be: proper archiving and documenting on the construction site. More at bauevents2014.datengut.de
Ricoh launches new multi function system Aficio SP 1100SF solutions provider Ricoh has expanded its multi function range. With the new Aficio SP 1100SF successor of the Aficio SP 1000SF, Ricoh presents a system that is ideal for small workgroups. Koch Brothers is often quoted on this topic. In addition to the printing, copying and scanning, the Aficio SP 1100SF is also equipped with a fax unit. Ricoh has developed further its compact all-rounder in terms of productivity and safety. The recommended usage volume of the black and white system is 500 to 1,300 pages per month.
The market in the area of Office communication grows constantly and thus also the requirements on the printing systems. Speed and productivity with consistently high quality are in addition to the safety aspect in the course. Ricoh has raised in the Aficio SP 1100SF originally 16 pages in its predecessor on 20 pages in professional-quality printing and copying speed. The first copy is already after 13 seconds in the output tray. Talent shows the Aficio SP 1100SF also in the fax transmission: A fast G3 Fax sends messages in just 2.5 seconds. The 2 MB storage capacity ensures continuous data transmission of up to 125 pages.
WIA scan and ID card copy Ricoh Aficio SP 1100SF makes possible the processes surrounding the digitization of documents even easier: an additional WIA driver completes the scan function of the Aficio SP 1100SF. This image processing interface provides a direct storage of scanned documents on the PC. WIA scan supports Windows XP and Vista operating systems. Who quickly and simply would like to make a copy, for example, by the identity card, uses the new ID card copy function of the Aficio SP 1100SF. The map to be copied is first scanned by a page from the document glass and cached. In the next step, the card can be simply turned around and recopied. The system automatically creates a copy on both sides of the card can be seen. Safety in the scan-to-USB particularly handy is the integrated front – USB port of the ALLROUNDER: documents can be scanned quickly without going through the PC and placed directly on the USB storage device. JPEG, TIFF and PDF formats are supported. In addition is the ability to print documents from the USB media. This supports the formats JPEG, TIFF and txt. The USB function via PIN number can be blocked for security reasons. The Aficio SP 1100SF is available from 369 euros (excluding VAT). Ricoh in the short profile of the Ricoh Germany GmbH with its headquarters in Hannover, Germany is a leading solution provider for digital office communication, production printing and company-wide printing and document management. The portfolio includes hardware and software solutions, production printing solutions, professional services and support services and industry-related business consulting (office consulting services) with the aim of cost and process optimization. Ricoh Germany is a subsidiary of the Japanese player Ricoh Global. Ricoh has more than 100,000 employees and a turnover of 14.5 billion euros (Stand: March 2009) a leading provider of digital office communications. In Germany, has a Ricoh around 1,700 employees and operates in addition to its main management nationwide with ten business & service centers.
the opportunity to take advantage of the time traveling sensibly and effectively create new features and Web store for the learning app from immediately available smartphones and tablets. To make mobile available continuing education, the Fraunhofer Academy, the further education institution of the Fraunhofer-Gesellschaft, together with Ziemann.IT in the past year the interactive learning app iAcademy developed. The mobile E-learning platform for the iPad is now with new features and an extensive range of courses. iAcademy 1.2offers an enhanced Download Center and new possibilities for the individual arrangement of courses for users and users. In addition, including the six winners courses of iAcademy author competition available in the new Web store from all available courses for downloading. In March 2013 the Fraunhofer Academy and Ziemann.IT users and the users of the interactive training app called iAcademy author contest. Editor iAcademy with the specially developed program can institutions, companies and Create easily your own courses to individuals.
Until 30 June numerous courses on a variety of topics were submitted, from which the winning courses were now elected: the course takes place 1 slap bass basics. All six winners courses are now the new iAcademy store at store.iacademy.mobi for download. The Web store is currently in beta and already offers all free available courses for the iAcademy. iAcademy 1.2: new features for the app for accessing the store, a first full version of the app was now presented. The iAcademy 1.2 offers a Download Center, says each user an individual courses available. Companies and institutions have the opportunity to create their own user accounts and to make course content thus accessible solely by the respective participants and participants. In the Download Center then all freely available content of the stores available, and depending on the permission the users and users have also the courses that are only partially released. For a clear arrangement of own rates 1.2 can be created in the iAcademy as many shelves, once downloaded, the courses are available anytime even offline.
iAcademy complements the blended learning concept of the Fraunhofer Academy, where traditional presence units with virtual learning units turns perfectly to a mobile component,”explains Dr. Roman gods, Director of the Fraunhofer Academy. Fraunhofer Academy the Fraunhofer Academy is an institution of the Fraunhofer-Gesellschaft, which provides further training in all areas of technology in cooperation with selected and renowned partner universities and colleges. Specialists and managers of external companies can benefit from the research activities of the Fraunhofer Institute in this way. The training includes the in-service courses, certificate programs and seminar series. More information on. Ziemann.IT Ziemann.IT founded nearly a decade ago by Dr. Florian Ziemann and is on the development ergonomic and even software solutions specialized. Ziemann.IT brought since then successfully this know-how in numerous projects with well-known customers. Ziemann.IT is responsible for the implementation of software technical and commercial dissemination of iAcademy. More information on
“FELTEN group provides new product on Best Practice Day advantage in production management at the 25.10.2012 in the Gelsenkirchener Veltins-arena before the FELTEN group puts on its best Practice Day” on October 25, 2012 in the Gelsenkirchener Veltins arena a new module PILOT Scheduler “to the detailed planning of the production. The lean production approach creates this solution significantly shorter lead times, reduced inventories substantially and leads to significant savings in the fixed and variable costs. A complete representation of the production belongs to the range of PILOT Scheduler”in its current state, as well as in the perspective. Since this solution takes into account more than 2,400 different parameters with more than 4,000 properties in the areas of resources, processes, order processing, raw material and quality, makes PILOT Scheduler”from all standard situations typical in the production. This creates the advantage that normally no additional programming is required, to individual requirements in the software to take over. Also arise significant advantages in the synchronization of the entire production process.
Traditional ERP or MES systems can not reliably fulfil this task, therefore it is typically one of the biggest challenges for the production planning. She is in PILOT Scheduler standard features “through a specially developed and applied very complex scheduling logic. As a result, this leads to a significant reduction in turnaround times and inventory levels. Also accelerates the intelligent scheduling logic of the PILOT module with its numerous best practice parameters the production process by, for example, calculations with limited resources or bottleneck calculations are performed. Necessary changes in the processes of that may arise, for example, on the part of the customer or supplier but have also internal causes such as employee or machine failures, are calculated in seconds. Using the logic of this planning, the solution allows also an optimal Timing of upgrading, not to obstruct the flow of production. Also a Visual management of the detailed planning of the production belongs to the other main functions of PILOT Scheduler”. This represented the entire production process from the customer order to delivery in Gantt charts.
This also applies to the visualization of the preview in the emerging problems such as delays in delivery are instantly recognizable. In addition, the accompanying information can be displayed. This glimpse into the future can be adjusted for several months. PILOT Scheduler”provides a simple integration, because this solution uses existing interfaces and thus provides easy connection to all common databases. No integration problems arise even in heterogeneous system environments. In addition, many ERP interfaces are about to SAP and other market-established business systems.