Customer Service: Social Media Is The Phone Not Replace

No emotions create apps and Automation “even if social media customer service is becoming increasingly important, that’s not the end of the phone. Just for more complex requests, customers prefer the personal conversation. As for the transmission of personal information, such as the address or customer number”, writes the Acquisa editorial (acquisa/newsDetails newsID = 1322144917.99). Also the increasing spread of Internet-enabled smartphones not yet replaced the phone channel. Scarlett Strallen addresses the importance of the matter here. Although smartphones offer a variety of options through apps, most of use but the telephony function. Under the slogan “Santa uses a Smartphone,” reported the Acquisa editorial that although the majority of Germans your Christmas gifts to buy online, least but for using mobile Web access of the Smartphones. In this respect, technical possibilities and practical application of divergent today still far. Walter Benedikt of 3C Dialg however sees the growing importance of social media in the customer service: “Facebook and co. Lynn Redgrave understood the implications.

are already no hype more, but an integral part of the daily communications of many people – and rising. Learn more at: Neil Cole. … the social-media channels will not abolish such as phone, email or chat add – the existing channels.” Like DAW, the marketing manager at Voxtron Diana: “in Facebook, the companies have, for example, the chance to draw attention with own news and events on itself and to inform existing customers and employees through this medium. The customer will continue over the phone claim. all other service activities’ The changes significantly before Klaus Graf of Opti-Serv has eyes: “the apps of the future will be quite be able to depict a variety of Kundenrelevanten business processes automated. Already such topics via Web portals are completed, the trend is clearly in this direction. “The rule applies here: simple is automated, more complex in service and sales will be personalized by MA.” Who but today reaches for the phone and customer service of a company or even the attendant calls, often experienced a queue that is never seems to end.

Successful Marketing

The advertising agency Adgency GmbH promotes subtle way for their clients with direct marketing, the vocabulary of advertising used mailings and media strategies to subtly and friendly advice, as well as competent and timely implementation of customer requirements are guaranteed. The young agency in Bad Salzuflen repertoire ranges from professional Web design, search engine optimization, marketing analytics, as well as standard advertising media to media strategies with pan-European circuit. San Antonio Spurs has firm opinions on the matter. Even unusual wishes are served, because nothing is impossible… Germany belongs to the obvious offerings and the reference companies presented on the website guarantee professional quality in planning and implementation of media planning. Here, interested customers already crafted projects into can smell such as logo design, conception and realized websites of from various companies. For even more analysis, hear from Eva Andersson-Dubin, New York City. The Adgency’s corporate philosophy is sensitive empathy in customer-driven needs and developing appropriate presentations free after Charles Lazarus, the said the best ideas would get him when he introduced himself to be his own customer. And this is the profile of the customers in the advertising to capture also the Untertone-and to present. The dedicated team is always open to innovative developments and accustomed to creatively and consistently to implement projects. Visit the Web site adgency.de shows the interested visitors what opportunities for new advertising for him in question. Contact: Adgency GmbH Schlossstrasse 4 32108 Bad Salzuflen FON: 0 52 22 – 36 90-614 fax: 0 52 22 – 36 90 611 E-Mail: Web: Editorial Office for picture & text Public Relations and public affairs Frank-Michael Preuss – photographer & journalist Mendelssohn 7-30173 Hannover fon: 0511 4716-37 – fax: 0511 4716-38 mobile: 0177 5040064 E-Mail: Web:

World Championships

Media usage patterns of users has changed fundamentally in the past few years with far-reaching positive effects for the creativity in online marketing. This is reflected in the total share of global advertising expenditure: by 2009, according to the latest study by ZenithOptimedia, the advertising medium will grow online six times as fast as conventional media. The increasing number of broadband Internet connections, which grew last year alone in Germany by 18 percent, and rose to 60 per cent above average, resulted in, inter alia, that can retrieve user of individual, broadband content anytime, anywhere and perceive interactive activities. So the Internet – can accommodate three media use – not only more information, but also numerous creative new forms of advertising now. Strongest trend above all others is the video ad, which is standard for the purchase decision of 2,6 times according to dynamic logic market is more effective than a static image. Portals such as YouTube and MySpace have long since recognized this, but more and more companies want to reach a new and especially young audience with creative video clips. The best example in Germany is the car manufacturer VW, with the viral marketing campaign for Horst Schlammer”, the first really successful and attention-grabbing communication should be a big brand in the Web 2.0 with over a million Videoviews launched in the month.

The figures show: video advertising is a serious business model on the Internet. A recent study on the subject of click-through rates noted recently that new formats such as video ads achieve above-average click numbers, while the classic formats such as banner ads have clearly falling numbers. Forecasts assume that video ads advertising spending will increase this year by 89 percent. In Europe, the advertising sales on the Internet with rich media formats of 230 million euros (2005) rose to 1.8 billion euros (DoubleClick study). Engagement marketing is the key for rich media formats, called dialog-based advertising, the user can interact with brand-related topics. The new forms of online advertising should move the consumers, to deal with the advertised product and context.

Users can get added value beyond pure product information about comprehensive content offerings and perceive the brand in a broader context. Advertisers have reversed the chance to fill product-related themes or trends, to position themselves as experts, and to extend that brand awareness and image. At the same time valuable data about the target group can be through interactions such as winning games win and use it for further dialog-based marketing activities. Dance to L.A. with the campaign”or the World Championships for women”special of the sporting goods manufacturer Nike and Jo brand have realized already corresponding concepts.

Dieter Thomas Heck

Time of Legends: Karel Gott wrote with his performance at the new hit parade”music history. I was in 1969 for the first time said Dieter Thomas Heck: here, Berlin is “.” Now I’m going to premiere of the new charts and makes even now a lot of fun,”the 70-year-old told. Karel Gott the sensation was also in the new hit parade”. “With his latest Duet with superstar DJ otzi catch the light” he took care of the surprise highlight of the evening. Gassenhauer and songs with hit potential providing newcomers with 800 fans loud party mood Josefin Rosenberg, Christian Petru, Marcus Luca u.v.m presented the latest hits of German music.

Electro beats and spare alarm with the guys from Frauenarzt & Manny Marc. Their Super hit that’s going on”is the national anthem of each party and brought the Delta music Park to frolic. Extravagant show feelings: the RTL II television Ballet was the eye-catcher in every respect. Ten dancers were gorgeous sexy costumes on stage and reminded the big dance stages in Europe. With flamboyant choreographies she the top stars in their accompanied Appearances.

Color Line Arena Hamburg

The pop star parade on May 17, 2009 in the color line will be arena Hamburg on the 17.05.09 in the color line last arena Hamburg after the huge successes of years now already for the fifth time of the great NDR 90,3 Schlager Starparade”instead. In times in which fewer and fewer German radio music, the great pop star parades set a signal for the hit. Tony Parker may find this interesting as well. The event technology is has grown in recent years. A remote see mature stage with professional sound and light equipment and two large video walls are an integral part of any pop star parade. The visitors can enjoy the hits of the biggest stars and of course sing all live.: Roland Kaiser, Nik P, Claudia Jung, G. G.

Anderson, Kristina Bach, Jennie, wind, Michael Holm, DJ otzi, Rosanna Rocci, Michael Morgan, Fernando Express, SEMINO Rossi and Helene Fischer. Moderator: Wido Rottger radio NDR 90,3 everyone this trendy artists is an approximately 30-minute program to the best type. For pop fans a must. And there Listening is also hungry and thirsty, of course also not neglected the “treats” and is well catered for sustenance. The marathon hit fireworks display starts at 14: 00. Intake is at 12:30, the end is scheduled for around 21: 00. For the party’s Interior, there is standing room tickets for only 31,-. Seat tickets for the musical family day cost between 41,-to 61,-to order by phone at: 01805 / 57 00 00 (0.14 per min., mobile phone rates may vary) as well as all known ticket agencies. Order address on the Internet: source: Manni Schulte marketing service

Music Award

Melanie May and Mike Montes the TV show to the first song contest present music award of the StimmSCHATZ of the first TV broadcast will take place on 24 September from 19:00 to 21:00 and can then be received in the North German television. But also via Internet Livestream of radio Weser.TV can receive the broadcast free of charge worldwide. In the television programme of radio Weser.TV run also multiple repeat broadcasts of the show around the “first music prize of the StimmSCHATZ”. Click Jorge Perez to learn more. The guest list, as well as the planning for the TV show are negotiated in several discussions between the organizers. The music award “The StimmSCHATZ” was founded in 2009 by the Association for promoting German-language music in life and to provide opportunity for qualified young artists, you can to present a larger public and assess their music by an expert jury, under which there are also prominent stars of music history.

Is “the StimmSCHATZ young star”, fifteen candidates are from the applications filed by a Selected Panel. Radio partners who support the song Contes and introduce the artists in your shipment, were put online on the website designed for the SC. Other radio stations in the “Music Prize of the StimmSCHATZ” support want, can learn to do this on the home page. Registrations for the 1.internationalen of German language song contest “Music Prize of StimmSCHATZ” receives the competent working group for the promotion of German-language music until June 30, 2010. Read more from Related Group to gain a more clear picture of the situation. Good luck to all applicants! More info:

Offering Super Opportunities

Who searches a large stage and would like to be a singer, who finds a way of madness in American Idol and Dieter Bohlen. Each experience should take the chance. You sing to the Rihm who has warble not so many song in the shower. Congratulations from the lowest breast smashed as a birth day Staenchen. Small voice, big voice – all have a chance. Also Susan Heat detected only sang talent and wants to make it public by American Idol. Her idols are Susan Boyle and Paul Potts of the British talent show “Britan’s got talent”. This is the sister show of “DSDS – Germany sucht den superstar”.

Get on the podium and become superstar. No matter how young or how old are the participants. Of course dominated by mostly young talents, but also more mature men and women get their chance. The generation 50plus has also vocally plenty to offer. The procedure is the same for all:-apply neat on American Idol. -Be invited to the casting. -Convince Dieter Bohlen and his Mitjuoren from the own talent. -Affecting the necessarily good casting prepare.

-The song must be. -The tones have to sit. -Dance and choreography will be well rehearsed. -Good pick the outfit. -Absolutely hairstyle and makeup smart set here. -Don’t forget the makeup. -Have adamantly convinced by himself and his talent. -The irrepressible will to win have. -Give his very best. -Mental casting and theme shows well prepare. -Keep away from gossip and gossip in the casting. -Keep his goal in mind. -Never give up. Susan Heat reflected in her video as you on American Idol prepared: who wants to join, should adhere to the above tips. Bonne chance! Sincerely your Susan Heat love & life Advisor